Business isn’t easy, and reputation can be tough to manage. Once you have your reputation damaged, it can be hard to fix it. If you want to focus on your reputation, the following tips can help.
When dealing with negative feedback about your business, a good offense is the best defensive strategy. Ensure that lots of happy, positive commentary exists, and the few negative items will pale in comparison. Be sure to keep posting new positive content to keep it fresh, so that any negative feedback slips in the search engine listings.
Try to make unhappy customers happy. Reversing a customer’s opinion of you in a positive way is a good way to show them you care. It is great to display this online. Fellow customers will witness your response to the unhappy client and develop a willingness to trust you down the road.
A great way to build up your reputation is to optimize your web page for critical key phrases. This will generally be your company name. Most search engines will favor authoritativeness. When they notice that you’re an authority, you’re going to do a lot better when search engine results are tallied.
Remain up-to-date when it comes to happenings in the business world. This helps to maintain your good standing as someone who provides updated and useful information. Just read the news or check out Google to learn what’s going on.
Handle your social media pages appropriately. These pages are a representation of your company, and that’s why it’s a good idea to make sure people see things which will make a positive impact. You should be personable with your customers so people don’t see you as inhuman, but don’t over do it.
If you have a business, be sure your employees are treated respectfully. Many business people do not pay strict attention to this area of their business, and in the end it can really do a lot of harm. When people think your company treats employees poorly, your reputation can suffer.
Keep private promotional services private. This is key, particularly if you use large discounts as a tool to resolve customer complaints. You don’t want unscrupulous people trying to get free things by falsely complaining about your product.
Know where you customers are likely to be. If you have customers that go to a location all the time, plan to go there often. You can really get to know potential customers if you go to places they go. People will generally feel comfortable in social settings and can open up.
When you find inaccurate information about your firm, talk to the website owner. Reputable site owners will do this in a heartbeat.
Maintaining a good reputation is important to every business. It is often tough to bolster your business reputation if you keep making mistakes. One mistake can ruin your reputation. Do not allow this to become your reality. Remember these tips, and put them to work to keep your reputation stellar.
Iris Carter-Collins, consultant of Reputation and Social Media Agency, has years of experience as a reputation and social media management and outsourcing services. Specializing in social media marketing, leads generation and provider of all your marketing needs via outsourcing services.
Iris has successfully established and maintained affirmations with different individuals, small businesses and corporations worldwide spearheading projects for online recognition and reputation management.
For more information on how Iris can help you with social media management, online reputation, lead generation, and online marketing and outsourcing, feel free to visit Reputationandsocialagency.com
Get your Free Report
Now to see how you rank against your local competitors.