As a business owner, your reputation is key to your success. When not managed well, reputation easily suffers damage. That could eventually mean the end of your business. Keep reading to discover some excellent tips on building up your business reputation and managing it well.
Following up with your clients is vital for success. This is especially true if you have a larger business. You need to make them feel important. Use automated systems which can check in with them. Make sure you ask them to report in on their recent purchase experiences as well.
Try to make an unhappy customer satisfied, and keep your good reputation. Working to better a customer’s bad experience will show them that their satisfaction matters. Doing it on a public online forum is even better. If people see you are taking care of problems, this looks good to customers.
Take the time to know what is happening in the business world. This ensures the information you supply to your customers is up to date. Take a few minutes out of your day to do some Internet searches so you can get up to date information on the industry your company’s in.
Keep an eye on your company’s online profiles. Google may present people with very negative information about your business whenever a search is conducted, as a result of a dissatisfied customer. Go over the search engine results to prevent anything negative about your business from making it to the top. Do this once or twice a month.
Have a professional control your social media presence. These accounts represent you, so it is crucial that people view them positively. Though injecting some personality is a good thing at times, you should avoid going overboard.
Keep sales or secret promotions quiet. This is very important, especially if you get a complaint and then offer a discount to help remedy the situation. You do not want others to lodge similar complaints so that they may take advantage of getting a similar deal.
If you find non-factual information about your company online, consider petitioning the owner of the site. You can have this information removed. If you are able to demonstrate that something is libelous, you may succeed in getting it taken down.
As you get more business, you’re going to interact with more people with time. Complaints will show up here and there, so you must address them. Additionally, you want to ensure that you handled the situation and resolved it to the customer’s satisfaction.
When there is a community event, be a corporate sponsor. Your business reputation will benefit if you do. Donating money and time to a worthy cause is always impressive. It can certainly help your business.
In order to keep track of your business reputation, you have to keep an eye on what people are saying and where they are saying it. Get familiar with sites where people post reviews and share comments on companies in your line of work. Add links leading to great comments on your own site, and never fail to answer negative ones.
Always take note of your reputation on the web. If there are negative comments, you can’t ignore them. A good reputation is worth its weight in gold. Remember what you have read in this piece and keep your reputation intact.
Author: Iris Carter-Collins
The Queen of Reputation and Social Media. Do you know what people are
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